How do I reach a person?
Use the form above or email hello@felihz.com. Both reach the same inbox, and a person answers it. We reply Monday to Friday, 10:00–18:00 IST, excluding public holidays, and aim to be back to you within two working days.
What should I include about an order?
Your order number and what you would like us to do. If something arrived damaged, a photograph of the parcel as it reached you gets it resolved in one reply rather than three.
Where is my parcel?
You get a tracking link by email when the courier collects it. If tracking has not moved for three working days, write to us and we will chase the courier — the details are on shipping and returns.
How do I return something?
Email us with your order number and we send a return label, usually the same day. Unopened bottles can go back within 14 days of delivery for a full refund of the item price.
Can you give skincare advice?
We can tell you exactly what is in the bottle, how strong it is and how to use it — see the face spray explained. What we cannot do is diagnose a skin condition or tell you to use a cosmetic in place of medical advice. For anything persistent or painful, please see a dermatologist.
Do you work with creators and stockists?
Yes. Write in with the details — creators can also apply directly — and tell us what you have in mind. Wholesale and press enquiries reach the same inbox; pick the matching reason on the form and it gets to the right person faster.
Where are you based?
India. Felihz is formulated and filled here, and we ship across the country. We do not ship internationally yet.